FAQs

A ninety (90) day notice is required for cancellation and refund of the 10% payment and will incur an $89 cancellation fee.  Cancellations made less than ninety (90) days prior to the arrival date are subject to a 20% cancellation fee of the reservation amount. Cancellations or changes that result in a shortened stay, that are made within 60 days of the arrival date, forfeit the full payments made. For reservations that consist of 2 units or an 8-14 night rental, a 120-day notice of cancellation is required prior to arrival date or a 20% cancellation fee of the rental rate will occur. For large groups, part of a group or family reunions that consist of 3 units, a 6-month notice is required or a 20% cancellation fee applies to all units reserved. For groups booking 4 or more units, or reservations longer than 14 days, 50% of the rental total is due at the time of booking and is refundable with a cancellation fee of $89 per unit up until one year from the check in date.  Within one year, all four units are non-refundable. 

Cancellation or early departure does not warrant any refund of rent. Once inside the 90-day period, modifying the reservation dates does not negate the cancellation fee it would be subject to.  

We also recommend purchasing travel insurance separately by selecting “RENTAL GUARDIAN” insurance on our booking page or through this link: https://fariaresorts.rentalguardian.com/ if there is any concern that you will not make your reservation. Trip Insurance is only refundable 10 days after purchasing, otherwise it’s non-refundable even when making a claim. 

We require 10% of the rental total to be paid at the time of booking to secure the reservation. This is a credit to the rental total and not a damage deposit. 90 days before your arrival, 40% of the rental total is due. The remaining 50% of the rental total is due 30 days prior to your arrival date. For 2 units, 50% of the rental total is due 120 prior to your arrival date. For 3 units, 50% of the rental total is due 6 months prior to your arrival date.  For groups booking 4 or more units, or reservations longer than 14 days, 50% of the rental total is due at the time of booking and is refundable until one year from the check in date.  If you choose trip insurance, 100% of the cost of the insurance is due at the time of booking. Trip-insurance is non-refundable.

If you do need to cancel, all cancellations must be done via email. Cancellation must be from the reservation holder’s email to verify the cancellation. Please note our cancellation policy before you send the email. 

We do offer trip insurance through Rental Guardian. Please learn more about their policies here: Play Travel Protection.

If you would like to purchase a policy, please contact reservations or go to https://fariaresorts.rentalguardian.com/

Please note: Trip Insurance is non-refundable. Cancel for Any Reason Protection can only be purchased at the time of booking or 15 days after booking, no purchases allowed within 30 days of stay. Standard Protection can be purchased up to 30 days before check-in or within 5 days of the booking WHEN less than 30 days to check-in. 

For any specific questions about coverage/claims, please go to:
Questions (Pre-Sale):
RentalGuardian Support: (888) 885-5550 x 2
support@rentalguardian.com
Questions/Claims (Post-Sale):
Play Travel Nationwide (Monday – Friday): (833) 610-0736, option 1 and then option 5 to get to a claims specialist
For immediate needs:
RentalGuardian Support
(888) 885-5550 x 2
support@rentalguardian.com

If you choose trip insurance, 100% of the cost of the insurance is due at the time of booking + 10% of the reservation total.

No, we do not allow pets.

You will have contact information for the on-site property managers in your unit. Please contact them with any questions about wi-fi, thermostats, supplies, etc.

This depends on the size of your unit. Please refer to your rental agreement, paying special attention to additional guest fees and the maximum number of guests allowed. Sorry, but this is strictly enforced to keep the resort from being over crowded.

Yes, EVERY guest, regardless of age must be counted in your total guest count. The additional guest fee will be waived for babies under 2 years of age. 

Yes, all units have free wi-fi. Passwords can be found in the information book/tablet in your unit. Please understand: The wifi can be slow at times since we are located on the lake 🙂 

Your card will be automatically charged on the date it is due. If you have requested for your card to not be on autopay, you will find instructions on a payment reminder email. 

Yes, we have one pack-n-play and one high chair in every unit. If you will need additional, please bring your own. 

Yes, we are right on the lakeshore!

There is a 14-slip boat dock directly on the property for our guests. There is a large swim deck at the end of dock for swimming.

We rent pontoon boats, but not jetskis.

Boat Rentals – Please visit https://watermillcove.com/marina/ for more information or call reservations at 417-708-5351.

Yes, Indian Point Marina is less than 5 minutes by water or by land for gas fill ups. Our resort dock is located on property where slips and boats are available to rent. 

Yes, the closest marina to purchase gas is Indian Point Marina.

Yes, the boat launch is located right next to our dock.

Yes, we do rent slips for $25/day. Slip availability is limited and not guaranteed. One slip is allowed per unit. If there is slips still available a week ahead of your stay, you may call to reserve another. Call reservations at 417-708-5351 to secure your boat slip early. We do not allow those with rental boats (rented from an outside company) to reserve a slip in advance. 

No, your pontoon rental includes the boat slip.

No, only guests of WaterMill Cove Resort can rent a boat or reserve a boat slip. 

Yes, we do have jet ski ports available for rent, $25 per day. Call reservations at 417-708-5351 for jet ski port rentals.

At the dock, we have a variety of sizes of the orange, Coast Guard approved life jackets, free of charge.   On the boats, we have a variety of sizes of the vest style life jackets.  We recommend you bring your own for children under the age of 3 to insure a proper fit.

Only one boat slip rental is allowed per reservation based on availability. If an additional slip is needed, let the reservationist know and the request will be added to your order. You will receive an email 1-2 weeks before your reservation letting you know your slip number and if we were able to assign an additional slip. We recommend contacting Indian Point Marina for a second slip, especially during the month of July. We will not have enough during that time. We do not allow those with rental boats (rented from an outside company) to reserve a slip in advance. 

No, we do not have a physical office at the resort for check-in. You will receive a welcome email one week prior to your stay requesting your guest list. After we receive your list and signed contract, you will receive an email the day before you check-in with specific directions to your unit and door codes.

We do have an on-site property manager available to attend to any issues or needs. You will find their contact information in your unit.

Check-in is at 5pm and check-out is at 10am. You may arrive at the resort at 3pm, and use the amenities or launch your boat and use your slip, but you will not have access to your unit until 5:00 pm.

No. Amenities are for resort guests use only. 

The kitchen is equipped with most every necessity. This includes: pots and pans, mixing bowls, dinner plates, bowls, cups, coffee cups, wine glasses, plastic plates, plastic bowls, refrigerator, cutting boards, microwave, flat burner stove, dishwasher, salt and pepper, coffee maker, blender, hand mixer, crock pot, griddle, waffle maker, toaster, silverware, large cutting and steak knives, Pyrex glassware, Corning Ware, and miscellaneous dishes and utensils. Dish soap, hand soap, dishwasher detergent, dish towels and cloths, trash bags and one roll of paper towels are also provided. We do not provide spices, coffee filters, Tupperware, Ziploc bags, Aluminum Foil, plastic wrap, disposable products or disposable utensils.

We have regular drip coffee makers, that require regular filters, no cone shapes or filters with numbers, (filters not provided).  We do not have Keurigs.

Yes, we do have several extra crock pots. Please ask the property manager upon arrival for an additional crock pot.

Yes, we provided all linens for all beds and all bath towels. Please bring your own beach towels for the pool and lake.